CONTACT US

Address

PO Box 1852
Croydon
CR9 1PW

Sales and Admin

Email: BMWWarrantySales@Allianz-Assistance.co.uk

Tel: 0345 641 9791
Lines are open 08:00 to 18:00 Monday to Friday and 9:00 to 13:00 on Saturday, excluding public holidays.

Roadside Assistance

Tel (from UK): 0800 777 190 (freephone)

Tel (from abroad): +44 208 686 9490

Complaints

To make a complaint, please use the following contact details.

Post:
Customer Service
BMW Motorrad Insured Warranty Services PO Box 1852, Croydon
CR9 1PW

Phone:
020 8603 9853. Lines are open Monday to Friday between 9am and 5pm.

Email:
customersupport@allianz-assistance.co.uk

We will confirm we have received your complaint within five working days and do our best to resolve the problem within four weeks.

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This insurance is underwritten by AWP P&C S.A. and administered in the UK by AWP Assistance UK Ltd (trading as BMW Motorrad Insured Warranty Services and BMW Motorrad Roadside Assistance Services). AWP Assistance UK Ltd is registered in England and Wales no. 1710361. Registered office: 102 George Street, Croydon CR9 6HD. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority under reference number 311909.AWP P&C S.A. is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority under reference number 534384 and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

BMW Insurance Solutions is a trading name of BMW Financial Services (GB)Limited which is authorised and regulated by the Financial Conduct Authority under reference number 312578. Registered office: Summit ONE, Summit Avenue, Farnborough Hampshire GU14 0FB.

BMW Financial Services (GB) Limited and AWP P&C S.A. are not part of the same corporate group.